Terms of Service

Last updated: November 12, 2026.

Customakr is operated by Hillman Reid Premium Skin and Hair Care Inc. Customakr is the name under which the corporation offers the service; the registration of Customakr as a business name of the corporation is pending. In these terms, "Customakr", "we" and "us" mean Hillman Reid Premium Skin and Hair Care Inc. as the operator of Customakr. "You" means the business that uses Customakr and the person who accepts these terms for it. "Workshop" means a business account in Customakr.

These terms apply to the Customakr website, the web app and, once they are released, the Customakr apps for iPhone, iPad and Android. Some features are offered only on certain plans, platforms or countries, or only once they are enabled; describing a feature here does not mean it is available to you today. Our privacy policy (customakr.com/privacy) explains how we handle personal information.

Service status: at the date above, customakr.com is an information website and the web app at app.customakr.com runs as a demo: what you enter is kept in your browser on your device and is not sent to us. Accounts, cloud storage, card payments, emails and the other online features described in these terms apply once they are enabled.

1. Business Accounts and Members

Customakr is for businesses, including small manufacturers, custom fabricators and home-based businesses. You must be able to enter a contract on behalf of your business. You are responsible for keeping your account details accurate and your password safe, for choosing the roles and permissions of the people you invite to your workshop and for what they do, and for the accuracy of the costs and quantities you enter. Tell us promptly at support@customakr.com if you suspect someone has used your account without permission.

Ownership of a shared workshop: a workshop has at least one owner. An owner can make another member the owner in Settings, Team, Transfer Ownership; the former owner then becomes an admin. If you are the only owner of a workshop that has other members, you cannot delete your account until you have transferred ownership or removed the other members, and nobody is made owner automatically. If you cannot make the transfer in the app, contact us at support@customakr.com and we will hand the workshop to the member you name, once we have confirmed that the request comes from you. If you are the only member of a workshop, the workshop is deleted with your account.

2. Estimates Are Your Responsibility

Customakr calculates from the figures your workshop provides or confirms. Machine rates, materials, labour, margins, dimensions, slicer predictions, production times, waste allowances and other values can differ from real production. You decide every price, specification and delivery date you give a customer, and you are responsible for that decision and for your contract with your customer. Tax presets are starting points, not tax advice; you are responsible for charging, collecting and paying the right taxes. The app's calculations are tools; they are not professional, engineering, accounting, legal or tax advice.

3. Material Library and Reference Prices

Stock weights are estimating figures calculated from nominal sizes and published densities, and structural shape weights come from the AISC Shapes Database. They are not certified weights and are not for structural design. Reference prices are published mill, exchange or commodity figures shown with their source and date; they are not your supplier's prices. Sign builder quantities are rough starting points. Poles, footings, structural sizes and other safety-critical work need a licensed engineer.

4. Your Content

As between you and us, you keep your rights in the information and files you put in Customakr, including customer records, drawings, models, estimates, prices and work orders. You give us permission to host, copy, transmit and process that content only as needed to run, secure and support the service for you, and to meet our legal obligations. We do not use your quotes, prices, files or customer information for advertising, product analytics or market data, and we do not sell them.

You must have the right to upload what you upload and to give us the personal information of your customers, employees and contacts. For that information, your workshop decides what is collected and why, and we process it on your workshop's behalf. You are responsible for meeting the privacy laws that apply to your business.

5. Subscriptions

Paid plans are sold only as auto-renewing subscriptions inside the Customakr apps for iPhone, iPad and Android, through the Apple App Store or Google Play, once those apps are released. The website and the web app do not sell subscriptions. A subscription is billed to your Apple or Google account and renews automatically until you cancel it. Manage or cancel it through the store where you subscribed; you generally keep access until the end of the paid period. Each store sets its own cancellation timing and refund rules, and refunds of subscriptions are decided by Apple or Google, not by us. The store shows the price, currency and billing period before you buy. Deleting your Customakr account does not cancel a store subscription.

Subscription fees are separate from the payments your workshop collects from its own customers, described below.

6. App Store Terms

Apple: if you downloaded Customakr from the App Store, your licence to use the app is governed by Apple's standard Licensed Application End User License Agreement (apple.com/legal/internet-services/itunes/dev/stdeula). These terms add to it for the Customakr service. If they conflict, Apple's agreement applies to the licence of the app. We, not Apple, are responsible for the app, its support and any claims about it.

Google Play: if you downloaded Customakr from Google Play, the Google Play Terms of Service also apply to your download and purchases.

7. Card Payments and Platform Fees

Where card payments are enabled, your workshop connects its own Stripe account, and each payment is made directly to that account under Stripe's terms. To take payments you must accept the Stripe Services Agreement and, where Stripe requires it, the Stripe Connected Account Agreement (stripe.com/connect-account/legal). Stripe, not Customakr, provides the payment service and handles card details. Your workshop is the seller: Customakr is not a party to the sale between you and your customer, and you are responsible for the goods and services you sell, your customer contract, delivery, returns and taxes.

Each card payment carries Stripe's processing fee, which Stripe collects from your Stripe account, and a Customakr platform fee, which is a percentage of the payment taken by Stripe for us when the payment is made. At the date above the platform fee is 1% of each payment on the Free and Maker plans and 0.5% on the Solo, Pro and Team plans. The app shows your rate before you turn payments on. We may change the platform fee with at least 30 days' notice; a new rate applies only to payments made after it takes effect.

Customers can dispute a payment with their card issuer. Disputes and chargebacks, including any amount reversed and Stripe's dispute fees, are charged to your Stripe account and are your responsibility; Customakr does not cover these losses. Tap to Pay, where available, depends on supported devices and countries, and you must also follow Stripe's and Apple's or Google's rules for it.

8. Refunds, Credit Notes and Disputes

You decide whether your customer gets a refund, under your agreement with your customer and the law that applies to you. Members of your workshop other than viewers can refund a paid invoice in full or in part in Customakr, unless the owner has limited their access. Card and Affirm refunds are sent to Stripe on your workshop's Stripe account and come out of that account's balance; cash, cheque, e-transfer and other refunds are only recorded. Each refund gets a numbered credit note, and Customakr emails your customer about it.

Platform fee on refunds: when you refund a card or Affirm payment through Customakr, in full or in part, Customakr gives back its platform fee in proportion to the amount refunded. Stripe keeps its own processing fee, as its terms provide. A refund you make directly in your Stripe Dashboard is recorded in Customakr, but our platform fee is not given back automatically; contact us if this happens. We do not charge any fee for making a refund.

A credit note records the refund against the invoice; it does not by itself prove that money has reached your customer. The refund's status in Customakr shows what Stripe reports: a refund can be pending, can fail (for example if your Stripe balance is too low), and Affirm refunds are possible only within the period Affirm allows. If a card refund fails, its credit note is marked void and you are told, so you can refund another way. Card disputes are handled under Stripe's and the card networks' rules; Customakr shows the dispute and its deadline, and you respond in your Stripe Dashboard. We do not guarantee that a disputed payment will be recovered.

9. Customer Financing (Affirm)

On Pro and Team, a workshop in the United States or Canada can offer its customers pay-over-time financing through Affirm on its own Stripe account, where Stripe and Affirm allow it. To offer it, you accept Stripe's terms for Affirm (stripe.com/legal/affirm) and any terms Affirm requires. Stripe and Affirm decide whether your business and each customer are eligible, and may refuse, limit or end it at any time; Customakr does not promise that financing will be available. Affirm does not support business-to-business sales or some trades, including home improvement contractors, and sets minimum and maximum amounts.

Customakr is not a lender, broker or credit provider and does not arrange, approve, fund or service loans. Affirm is the lender, through its lending partners, and the customer's agreement is with Affirm. You must describe financing accurately, follow Affirm's marketing rules, and never state rates, terms or approval you have not been given. Refunds and disputes of Affirm payments follow Stripe's and Affirm's rules and are your responsibility, as for card payments. The Customakr platform fee on an Affirm payment is the same as on a card payment.

10. Emails Customakr Sends

Once email is enabled, Customakr sends: account emails (address confirmation and password reset); workshop invitations; work orders and estimates you share with employees; alerts to owners, admins and team members about customer responses, payments, ordering-page requests, quote approvals, new devices, failed refunds and disputes; and, for your workshop, refund notices to your customer and, if you turn them on, payment reminders for unpaid invoices. Customakr does not send marketing emails to your customers and does not send its own marketing emails.

Emails sent for your workshop show your workshop's name and use the contact details you saved. You are responsible for having the right to email these people, for the accuracy of your invoices and messages, and for stopping reminders for an invoice settled outside Customakr. Canada's anti-spam law (CASL) and other laws can require consent, sender identification and an unsubscribe option depending on the purpose of a message; do not use Customakr to send promotional messages. A workshop's alerts can be turned off in Settings.

11. Files, Photos, Ordering Pages and Device Permissions

Some features read a file on your device without sending it to us, such as reading a utility bill, measuring or viewing a model, or reading a spreadsheet or contact list before you confirm what to save. Other actions upload a file: a logo, a photo or file you keep with a quote, a 3D model you attach to a work order on the Team plan, and a file a customer sends through your ordering page. The privacy policy explains which is which. Do not upload files you do not have the right to use or share.

When a customer uses your ordering page or an approval link, the customer is dealing with your workshop. Your workshop is responsible for its prices, its contract with the customer, its customer service and any privacy notice it must give. The app uses the camera, photo library and contacts only when you choose a feature that needs them.

12. Employees, Time Clock and Access and Devices

On the Team plan, a workshop owner can limit where and on which devices members use Customakr, and protect screens from screenshots. Before turning these on, the owner is responsible for telling employees what is recorded (devices, network addresses, refused attempts and screenshots noticed on iPhone and iPad) and why, and for meeting any workplace-monitoring and employee-privacy rules that apply. These controls reduce risk; they cannot stop every way of copying what is on a screen (for example a photo taken with another camera, or a screenshot in a web browser).

If your workshop uses the time clock, it is responsible for how it uses time entries, for telling its employees what is recorded and why, and for meeting employment standards, payroll and record-keeping rules. Customakr does not calculate wages or check them against the law.

13. Usage Statistics

To improve the service, the app sends usage statistics: which screens and features are used, with the app version, platform, plan, language, country and units, and the names and categories of custom materials you add. They are tied to a random number made on your device, not to your account or workshop. Because that number stays the same on your device and a material name can be confidential, we do not call these statistics anonymous. They never include your customers or their contact details, the contents of your quotes, invoices or work orders, or your prices, costs and sales. They are on by default, and you can switch them off in Settings, Account and Data. We do not sell them or use them for advertising.

14. Acceptable Use and Security

Do not try to access other workshops' data, upload malicious files, overload or scrape the service, use it for anything unlawful or deceptive, get around Stripe's or Affirm's eligibility rules, harass anyone or send spam. We use reasonable security measures, but no system is free of vulnerabilities or always available. We may apply rate limits and other controls to protect users and the service.

15. Changes to the Service, Suspension and Ending

We work to keep Customakr available, accurate and secure. We may change, add or remove features; if we remove a major feature of a paid plan, we will tell you in advance and give any remedy the law requires. You should keep your own copies of important records; you can export your data in Settings, Account and Data.

You can stop using Customakr at any time and delete your account in Settings, Account and Data, or at customakr.com/delete-account. To stop paying, cancel your subscription with Apple or Google. What happens to a shared workshop is described in section 1, and what is deleted and kept is described in the privacy policy.

We may suspend or close an account if it breaches these terms, puts the service or other users at risk, or if the law requires it. Where it is reasonable, we will warn you first and give you a chance to fix the problem and to export your data. We may also end the service as a whole with at least 60 days' notice. Sections that by their nature should continue (for example liability, indemnity and disputes) continue after termination.

16. Warranties, Liability and Indemnity

To the extent the law allows, we provide Customakr "as is" and "as available", and we make no other promises, express or implied, including that the service will be uninterrupted or error-free, fit for a particular purpose, or produce particular financial or production results.

To the extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue, business, data or goodwill. Our total liability for all claims about Customakr is limited to the subscription and platform fees you paid us in the 12 months before the event that gave rise to the claim, or CAD $100 if you paid nothing. These limits do not apply where the law does not allow them, including liability for death or personal injury caused by negligence, for fraud or wilful misconduct, or for our breach of privacy law where a limit is not permitted. Nothing in these terms takes away rights you have under consumer protection or privacy law that cannot be waived.

You will compensate and defend us against third-party claims, losses and reasonable legal costs that arise from your content and data, your dealings with your customers (including your quotes, prices, taxes, goods and services), emails and links Customakr sends for your workshop at your request, your use of Access and Devices or the time clock with your employees, or your breach of these terms or of the law, except to the extent the claim is caused by our own breach of these terms or of the law. We will tell you promptly about any claim and let you take part in its defence, and we will not settle a claim in a way that imposes obligations on you without your consent.

17. Governing Law, Disputes and Languages

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If there is a dispute, please contact us first: we will try in good faith to resolve it within 30 days. If we cannot, the dispute will be decided by the courts of Ontario, and both of us accept their jurisdiction. Nothing in these terms prevents either of us from taking part in a class action, or limits mandatory laws of the place where you live, including any right to bring a claim in your local courts.

These terms are published in English, French, Spanish, Portuguese and German, and each version has the same content. No version is stated to prevail over another. Where Quebec law requires it, the French version is provided to you before you agree to these terms.

18. Changes to These Terms

We may update these terms. We will post the new version here with a new date. If a change is significant, we will tell you in the app or by email at least 30 days before it takes effect, unless it is required sooner by law or for security. If you do not agree, you can stop using Customakr and cancel your subscription before the change takes effect. If you keep using Customakr after that, the new terms apply, unless the law requires your express agreement, in which case we will ask for it.

19. Other Terms

20. Contact

Hillman Reid Premium Skin and Hair Care Inc. (Customakr), 2880 Queen Street East, Suite 210, Brampton ON L6S 6E8, Canada. Email: support@customakr.com.